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I forgot my User Name/Password, what do I do?

Retrieving your user name or password is simple! Just follow these steps:

Forgot Username:

From the Sign In page click on the forgot username link I forgot my user name.

If you are connected with your CLEAR device:
The MAC ID will prepopulate for you. Click next. Your username will be retrieved and displayed to you on the Sign In page.

If you are not connected with your CLEAR device: You will then be prompted to enter the phone number on the account and Zip Code of service. Click next.
If the information you enter is correct, your username will be retrieved and displayed to you on the Sign In page.
Note: If you have multiple services with CLEAR, you will be required to enter the Mac ID or Serial Number to get an exact match to the right user name. You can also contact one of our Live Chat reps to help you out.

Forgot Password:

From the Sign In page click on forgot password link I forgot my password.
Enter your User Name, click next.
Type in the answer to your Security Question, click next.
You can choose to have your password sent to your email address or you can reset your password immediately on the web site.
Note: If you have a CLEAR.net email address, you will not be able to access your email to retrieve your password. Make sure to select the Reset Your Password option.

If you reset your password on the web site, you will receive confirmation that it was reset successfully. You will also receive an email confirmation about the password change.

* Unlimited plans subject to network management and other provisions of CLEAR's Acceptable Use Policy, posted at AUP. † Actual speeds that user experiences, especially during congested periods, may be affected by network management practices as set forth in CLEAR's Acceptable Use Policy, posted at AUP.

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* Unlimited plans subject to network management and other provisions of CLEAR�s Acceptable Use Policy, posted at AUP. ** Taxes, device purchase, and other charges apply. If the monthly data allowance is consumed prior to the commencement of the next monthly service period, the customer's CLEAR service will pause until the earlier of (a) such scheduled commencement date or (b) the customer's separate purchase of a new service session (under the same, or a different, rate plan). † Actual speeds that user experiences, especially during congested periods, may be affected by network management practices as set forth in CLEAR's Acceptable Use Policy, posted at AUP. ◊ Taxes, recurring monthly service fee, and other charges apply. Limited time offers; may be changed or withdrawn without notice. While device supplies last. 30-day device return policy; see www.clear.com/legal/returnandcancellation for details. Coverage areas limited. Actual CLEAR network performance may vary and is not guaranteed.

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I forgot my User Name/Password, what do I do?

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